UbiBot devices are continuously improving in functionality and user experience, and firmware updates will be released from time to time. Some devices support Bluetooth firmware upgrades. The supported product series include: Smart Band HW1 series, Smart Sensor WS4 series, LoRa Collector DC1-L-1RS, Temperature & Humidity Collector DC1-L-TH, PT100 Temperature Collector DC1-L-PT, CO2 Collector DC1-L-CO2 series, Barometric Pressure Collector DC1-L-THP, etc. Before upgrading, please confirm that your device is within the supported range listed above.

Open the UbiBot App, go to the device page, and switch to [Firmware Update].

Tap the BIN file and select the corresponding device firmware. (Please contact customer service to obtain the correct firmware file.)

Follow the device manual to enable configuration mode, then tap [Start Upgrade].

 Adjust the Data Acquisition Interval

During calibration, the latest data must be read from the device screen in real time. The displayed data updates according to the acquisition interval. By default, this interval is usually 10–15 minutes (some models may have a longer default interval). Therefore, the displayed values may not reflect the current actual temperature.

Recommendation:
Before calibration, activate the device and set the acquisition interval to 1 minute via the platform/App. Then press the power button to synchronize the setting.

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Disable Data Synchronization

Data synchronization may cause slight temperature rise. If the network signal is weak, repeated reconnection attempts can lead to noticeable heating, which interferes with calibration results.

Recommendation:
Before calibration, disable the data synchronization function or set the synchronization interval to the maximum value. Then press the power button to synchronize the setting to minimize heat interference.

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Disable Data Synchronization

Some devices can display multiple parameters, such as internal temperature/humidity, light intensity, or external temperature/humidity sensors. During calibration, ensure that the relevant data can be viewed at any time.

Recommendation:
Before calibration, press the menu button to switch the display to the page of the parameter being calibrated.
For example, when calibrating an external temperature and humidity sensor with WS1 Pro or GS1 series devices, connect the external sensor and switch the display to the E-T/H page.

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Power Supply

Some devices support both external power supply and battery power. When using external power, the device will remain active for the first 15 minutes without entering sleep mode, which may cause slight temperature rise and affect calibration accuracy.

Recommendation:
Use battery power first, or wait at least 30 minutes after connecting external power before calibration.

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Placement

Ensure proper air circulation around the device or external sensor during calibration. Do not block ventilation openings.

Recommendation:
Place the device in the center of the testing equipment (e.g., temperature/humidity chamber), avoiding edges or obstructed areas.
External sensors should not touch the device housing or chamber walls, and cables should not be attached to hot or cold surfaces.

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Stabilization Time

After the calibration environment reaches the set value, the device needs time to reach thermal equilibrium with the surrounding environment.

Recommendation:
Due to device structure and heat exchange characteristics, most devices (e.g., WS1 Pro, GS1) should be left to stabilize for at least 30 minutes before calibration.
Explosion-proof devices may require a longer stabilization time.

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Reference Instrument

Use a calibrated or traceable standard temperature and humidity instrument as the reference.

Recommendation:
Place the device and the reference instrument at the same location to avoid measurement errors caused by environmental differences.

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Avoid Human Interference

Holding the device or placing it near heat sources (e.g., computers, lamps) can increase sensor temperature and affect measurement stability.

Recommendation:
Avoid holding the device, breathing near the sensor, or placing it close to heat sources during calibration.

UbiBot are continuously optimising the device functionality and user experience, and will update the firmware from time to time. Some of the devices support remote upgrade function, the supported product ids are as follows: ubibot-ws1a series, ubibot-ws1pb series, ubibot-gs1a series, ubibot-gs2a series, ubibot-sp1 series, ubibot-sp1a series, ubibot-ms1 series, ubibot-ms1a series, ubibot-aqs1 series, ubibot -ld1 series, etc. Before upgrading, please make sure your product id is in the above range. Go to the device page and check the product id. Click [Pending Commands] - [New Command], enter the upgrade instruction at the command string and click Save. Please confirm the upgrade instruction with the after-sales staff. After saving, the device will execute the command and complete the upgrade in the next sync cycle, please check the device firmware version and confirm it in time.

Please note:

1. The device may temporarily show inaccurate temperatures during and after initial WiFi setup. The setup process involves heavy WiFi usage that increases the internal temperature of the device. It may take 15- 30 minutes for the unit to equilibrate with its environment after initial setup.
2. If you have been holding a device in your hand, it can cause it to warm up noticeably. This is also true if the device has been on a warm surface or in full sunlight.
3. If you use Micro-USB to power the device, the device will be running the USB connection mode for the first 15 minutes that may increase the internal temperature of the device. If you have just plugged in your device to the USB power source, please wait about 30-45 minutes for the device to leave the USB connection mode and equilibrate with its environment.
4. If the data syncing frequency is set too high, such as 1 minute, the frequent WiFi usage may increase the internal temperature of the device. The default sync frequency is 15 minutes. We recommend to set the sync frequency to a value higher than 10 minutes.
5. If you are concerned with the internal temperature sensor reading affected by the WiFi usage, you can purchase our external temperature sensor that can be attached to the device via Micro-USB port. The external temperature sensor(UB-DT-P1) is waterproof and designed to operate in extreme conditions (-55ºC to 125ºC).
6. If after a few hours, your device is still not reading correctly, please contact our support team.

As part of our commitment to ensure seamless data management, we've noticed that your device's cloud storage is nearing its capacity limit. Typically, the free 200MB cloud storage provided for each UbiBot device supports data storage for 12-18 months under standard data collection and upload frequencies. To effectively manage your storage, we offer two solutions: Option 1: Data Export and Cleanup You can log into the UbiBot Web-Console to export and clear historical cloud storage data. Here are the steps:

1. Log in to the Web-Console.
2. In the Data Warehouse, select the UbiBot device you need to manage. If you have multiple devices, use the 'Resource Usage' column to easily identify the devices requiring action.
3. Navigate to the 'Data Import/Export' tab and select the data interval and categories you wish to archive locally.
4. Choose your preferred export format (CSV/PDF) and save the data to your local storage. (Please note that complete data exports are limited to three times per month.)
5. Once you have archived the necessary data, you can click on 'Clear Channel Data' at the top of the screen to clear the cloud storage data for the selected period.

Option 2: Plan Upgrade If you prefer to retain historical data for easy access and require additional storage space, we offer an upgrade to your Device Plan. Simply select the device you wish to upgrade in the console and click the 'Change' button in the 'Current Plan' column to choose an upgraded plan according to your needs.Should you require further assistance or have any questions regarding these processes, please do not hesitate to contact our support team at [email protected]. We appreciate your cooperation and look forward to assisting you in maintaining optimal performance of your UbiBot devices.

An overview of UbiBot cloud storage architecture and its reliability and security Cloud Storage is a durable and readily available object repository with advanced security and sharing capabilities. This service is used for storing and accessing data on UbiBot Cloud infrastructure. Building a reliable IoT solution requires careful consideration of devices, cloud services, and how they interact. The choices you make for device hardware, connectivity, protocols, and cloud services affect your solution's reliability requirements and capabilities. Since its inception, the UbiBot team has made maintaining the security of our customer's data and information the primary goal of our Research & Development (R&D) and Operation & Maintenance (O&M) divisions. In addition, our customers' needs, along with shared sense of responsibility, drive the UbiBot team to innovate as a means of ensuring there are no errors in data security. Working with Leading Cloud Providers UbiBot public platform's storage servers are hosted in the New York City data centers of the world's fastest and second largest growing cloud computing platform; in respect to the number of public facing apps and websites - DigitalOcean and the data centers of the largest hosting provider in Europe - OVHcloud. Working with renowned cloud providers helps us minimize the risk of outages, given their focus on reliability and uptime. Both DigitalOcean and OVHCloud certify their solutions to the very highest security standards, including ISO 27001, which is a widely adopted global security standard outlining the requirements for information security management systems and providing a systematic approach to managing company and customer information based on periodic risk assessments. Conversely, SOC 1 Type II and SOC 2 Type II certification is developed by the American Institute of CPAs (AICPA). SOC 2 defines criteria for managing customer data. Strong R&D Team The core R&D members of the UbiBot team have many IT PhDs and Master holders who graduated from Imperial College London, University of London, and the University of Edinburgh. We also liaise and work in conjunction with professor teams from the Massachusetts Institute of Technology, University of Edinburgh, Hong Kong University of Science and Technology, and the University of Manchester. This enables us to carry out industry research and cooperation while providing us with access to continuous R&D technical consultants. Highest-level of Data Durability and Data Availability Architecture UbiBot has been consistently innovating our hardware and software technology, with a strong emphasis on data storage and data performance. To achieve the highest data storage reliability and durability, we have developed a scalable, high-performance distributed system architecture. We have also implemented an innovative "2+2+1" data storage mechanism to achieve the highest data durability and availability. Each piece of sensing data is replicated live at two different server clusters on DigitalOcean data centers, while another two are implemented across two server clusters on OVHCloud data centers. One copy of the full data dump is performed every 24 hours and securely uploaded to AWS Simple Cloud Storage (S3). UbiBot Public Platform Data Solutions Advantages Security: The UbiBot data solution is dedicated to ensuring the security of customer data by preventing unauthorized access, use, disclosure, alteration, or destruction. This is achieved through the implementation of rigorous security measures, including access controls, encryption, and vigilant monitoring, all designed to safeguard sensitive customer information. Availability: Guaranteeing the continuous availability of customer data, the UbiBot data solution ensures data remains accessible and usable by authorized individuals whenever needed. This involves implementing redundant systems, backups, and disaster recovery plans to mitigate any potential service interruptions. Integrity: The UbiBot data solution focuses on the accuracy, completeness, and reliability of customer data processing. It also ensures that customer data is processed correctly and in line with defined procedures, minimizing the risk of errors, omissions, or unauthorized changes. Confidentiality: Providing a robust shield against unauthorized disclosure of customer data, UbiBot's data solution encourages organizations to enact stringent policies and procedures to further deter the unauthorized access of customer information. These measures encompass a spectrum of safeguards, including data encryption, access controls, and the implementation of confidentiality agreements with employees and third-party partners. Privacy: The UbiBot data solution focuses on the collection, use, retention, disclosure, and destruction of customer data in accordance with applicable privacy laws and regulations. In addition, it provides transparent privacy policies, obtains necessary consent for data collection and use, and takes steps to handle personal information responsibly. Transparency: With the resilient foundation of the UbiBot cloud platform, you can now achieve your organization's reliability goals for all your workloads. You can design and operate your mission-critical applications with confidence, knowing that you can trust your cloud due to the prioritization that UbiBot places on transparency. Consequently, you are always kept informed and able to act quickly during service issues. If you have any questions, please feel free to contact us at [email protected].

In order to ensure the security of users' cold data and the optimal speed of writing and reading regular data in UbiBot ^® Cloud, we will archive and delete cold data on a regular basis. Please rest assured that this operation will only be performed for a device that has been active for more than two years and has been offline for more than 180 days. The process is as follows: Phase 1:

• The device has been active for over 2 years.
• The device has been offline for more than 180 days.
• If the above conditions are met, the data of the target device will be considered as cold data.

Phase 2:

• You will receive multiple reminder emails and app alerts from the platform over the next 60 days.
• If the device comes back online within this period, the offline time will be recalculated.

Phase 3:

• If the device has been offline for 240 days, the historical data will be archived and stored for an additional 120 days. The used cloud storage space of the device will be zeroed out.
• During this 120-day period, the archived data can be restored, but you will have to pay applicable fees.

Phase 4:

• If the archived data is not restored during the 120-day period, it will be permanently deleted.

If you have any questions, please feel free to contact us.  

There is no need of subscription to use the UbiBot Platform. Each device comes with the free plan on UbiBot platform that offers 50MB storage and 200MB outbound traffic. The 50MB storage is for lifetime and 200MB of outbound traffic is rotated monthly for each device. But any balance of the outbound traffic will not roll over to the next month. For example, if you have 500 MB outbound traffic unused this month, you still have 1 GB next month. The free 50MB storage is enough to store over 2 years amount of data in case of your device takes temperature, humidity and light sensor readings every 10 minutes. You can also pay for larger amount of storage and outbound traffic. Please go to the "Pricing" page to see details.

1.Does the device have internal storage? Yes. For WS1, WS1 Pro, GS1, GS2 and AQS1 series, it has a large internal storage which can store up to 300,000 sensor readings. This can ensure the offline use in conditions where WiFi network is unavailable. 2.Is the 200MB of storage and 1GB of outbound traffic for lifetime use on my account or monthly? Pricing plans are at device-level. e.g. The free 200MB storage and 1GB outbound traffic is for each device. If you have multiple devices, each of it will have 200MB storage and 1GB outbound traffic. 200MB storage is for lifetime and 1GB of outbound traffic is rotated monthly.

WS1, WS1 Pro, GS1, GS2 and AQS1 series have a large built-in memory that can store over 300,000 sensor records. These are synced to our UbiBot ® IoT Platform and old records can then be over-written.

You can watch the tutorial video on YouTube : https://www.youtube.com/watch?v=vlyO7oM-Pcw&feature=youtu.be

1. Sign up and sign in your IFTTT account.

2. Click the "Create" on the upper right corner.

3. Click "This" to add an trigger.

4. Enter "ubibot" and choose the UbiBot service.

5. Click "Connect"

6. Enter your UbiBot account information to connect it with IFTTT platform.

7. You can see all the triggers here and choose one.

8. Choose a channel ID (Device) and click "Create trigger"

9. Click "That" to add an action.

10. Here I choose "Email" as an example.

11. Click "Connect".

12. Enter your Email address to connect it with IFTTT platform.

13. Choose the email action

14. You can edit the content of email here.

15. Now, you have created an applet successfully.

To top up your UbiBot account, please follow these steps:

1. Open your UbiBot Console Platform:https://console.ubibot.com
2. Click on the "Billing" option, then select "Account Top-up."
3. Select your preferred payment method and the amount you wish to top up. Then, click the "Top-up" button.
4. After your payment is processed, your account will be credited with the corresponding amount. You can use these credits to extend additional UbiBot services. (1 credit = $1).For more details on available services, please visit our pricing page:https://www.ubibot.com/pricing 

Automation management can quickly realise the linkage between devices. When the trigger device reaches the pre-set trigger conditions, the execution device will automatically trigger the operation.

1. Click [Data Factory]-[Automation Management]-[Create Automation].

2. Select trigger device, and set the trigger condition. 3. Select the execution device and action. Execution devices only support intelligent control devices such as Smart Plug SP1 and Network Relay NR1, and up to 5 execution devices can be set at the same time. 4. Confirm the automation rule and save it. 5. Setup successful.

1. Sign up and sign in to your Google Account, tap Devices > [+Add device] > [Works with Google Home].

2. Tap Search button, then type UbiBot and select the UbiBot from the list. 3. Tap Continue, then enter your UbiBot account information to connect it to Google Home. 4. Select a channel ID (device) and room for it. 5. Now you can see the UbiBot device successfully.

1. Why can't I see the external sensor data on the charts?

The external sensor is disabled by default. You need to turn it on in the "Settings" page under each channel. Then you are able to use the external sensor (optional extra) to monitor your conditions. 2.Does the external temperature sensor offer another temperature reading or does it replace the existing internal temperature reading on the app? The external temperature sensor offers another temperature reading on the app and console. The sensing interval can also be adjusted on the settings page.

Before you start using the external sensor, please set it up on the console（https://console.ubibot.com）

1. Select the device you are using with the external sensor and enter the settings page on the console.

2. Click "Sensor Display Setting".

3. Select a sensor field from field7 - 10 to edit. (note: field 1 - 6 are built-in sensors, field 7 - 10 are for external sensors).

4. Select the external sensor you use from the options and click save

5. Click "Data Management", where you can set the data upload frequency of the external sensor.

All the sensing data is periodically synced to our platform via WiFi according to the interval you set (default 15 minutes). You can view the latest measurements using the UbiBot App or any browser.You can view the raw data or apply functions such as average, min/max or sum.

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT Platform every 15 minutes. The measurement and data sync frequency can be changed under the device Settings tab in the App. Tap next to any sensor entry to bring up a popup. This gives some standard intervals, or you can use the custom field to set the interval according your requirements. The minimum interval is 1 minute. You can also enable or disable each sensor on this screen. Remember to enable any sensors you need to use, especially the external sensor. Many customers forget to turn on the External Sensor button, so they see no data in the readings. The data sync interval can be set in a similar manner. Please note, the more frequently it syncs, the shorter the battery life is, and the more frequently the sensor readings, the more quickly you will use up the internal memory. If the frequency is set too high, the frequent WiFi usage may increase the internal temperature of the device, in which case the measured temperature may be inaccurate. Therefore, we recommend to set the sync frequency to a value higher than 10 minutes.   

In order to access more RS485 sensors, UbiBot has developed the General Sensor function, which can be set easily according to the sensor communication protocol. At present, it only supports GS1 series v2.0.7 and above firmware. Before using, please make sure the communication protocol of the sensor meets the following format. Send/Inquiry Frame Receive/Answer Frame The audio cable wiring sequence for the external sensor is shown below. Please confirm the working voltage of the sensor to be connected, if the output voltage of the RS485 interface of the device is not satisfied, you need to supply power to the sensor separately. General Sensor Settings Click [Data Factory] → [General Sensor Settings] → [New]. According to the communication protocol of the sensor to be connected, fill in the sensor name, baud rate, address, function code and sensor information. You can also paste the command string and parse it automatically. After the setting is completed, enter the device page, click [Settings] → [Data Management]. Scroll down to General Sensor and click [Edit]. Then select the corresponding sensor and set the acquisition cycle. Click [Sensor Display Settings], find the corresponding field and click [Edit] to select the sensor data name of the sensor setting. Click the unit as shown in the figure and select the corresponding unit or select "External current to RS485 converter" to customize the unit. Example For external NH4-N sensor, the sensor address is 0x05, the baud rate is 4800 bit/s, the function code is 03, and the communication protocol and register address are listed in the table below. Send Frame

Slave Address	Function Code	Register Address	No. of registers	CRC LSB	CRC MSB
1 byte	1 byte	2 byte	2 byte	1 byte	1 byte

 Receive Frame

Slave Address	Function Code	No. of Bytes	Data Area 1	Data Area 2	…	Data Area n	CRC LSB	CRC MSB
1 byte	1 byte	1 byte	1 byte	1 byte	…	1 byte	1 byte	1 byte

Register Address

Register Address	Function Code	Data type	Description
0000H	0x03	16-bit unsigned integer	ammonia nitrogen value (10 *actual value)
0001H	0x03	16-bit unsigned integer	PH value (10 *actual value)
0002H	0x03	16-bit signed integer	temperature (10 *actual value)

The new sensor settings are as follows.

You can enable data sharing from the App and from the IoT platform.

1. 1. Using the App

1. 1. • Launch the App and log in.
      • Select the device you want to share and go to the info tab.
      • Click on Sharing and in the search box search for the other user by username, or email.
      • If the user is found, their name and details will be displayed. Click on their name and confirm that you want to share the device with them.

1. Using the IoT platform

• Log in to your account on the platform and locate the correct device.
• In the device information screen select Share and search for the user by email or user name.
• If the system finds a match, select the user and confirm you want to share the device.

*Devices that have been shared with you will appear under the Other tab in the app and on the platform. Devices you have shared with other people will appear under the Shared tab. *To stop sharing the device on the App, locate it in the Shared tab, then swipe to the left and click on the revealed Delete button. Confirm that you want to stop sharing the device.

By default your device will take readings every 5 minutes and will sync with the IoT Platform every 15 minutes. The measurement and data sync frequency can be changed under the device Settings tab in the App. Remember, the more frequently it syncs, the shorter your battery life. And if the frequency is set too high, the frequent WiFi usage may increase the internal temperature of the device, in which case the measured temperature may be inaccurate. Therefore, we recommend to set the sync frequency to a value higher than 10 minutes and the measurement frequency to the same or shorter interval than the data sync.

You can manage your alerts in the Rules page in the App. Tap on the "+" to add a new alert. If you want to delete any alert, simply long-press the alert and then click the 'trash can' icon that appears next to it. NOTE: The "Default Offline Alert" can only be turned off. It cannot be deleted. Alert Metric: You can set alerts for any of the metrics shown below. The voltage indicates the remaining battery in the device. Typically, when this drops below 2.6v, it's not able to support WiFi and hence data sync, alerts and wireless setup won't work. Modes of Alerts: We offer multiple channels to send alerts, including in-App notifications, emails, SMS texts, voice call and web notifications. You can configure any combination of these via the UbiBot ® App or using the IoT portal. Please note that the SMS and voice call alerts will cost you credits from your balance. The precise fee depends on the network provider of the receiving number. This cost can be checked when you set up the alerts or on our pricing page.