UbiBot are continuously optimising the device functionality and user experience, and will update the firmware from time to time. Some of the devices support remote upgrade function, the supported product ids are as follows: ubibot-ws1a series, ubibot-ws1pb series, ubibot-gs1a series, ubibot-gs2a series, ubibot-sp1 series, ubibot-sp1a series, ubibot-ms1 series, ubibot-ms1a series, ubibot-aqs1 series, ubibot -ld1 series, etc. Before upgrading, please make sure your product id is in the above range. Go to the device page and check the product id. Click [Pending Commands] - [New Command], enter the upgrade instruction at the command string and click Save. Please confirm the upgrade instruction with the after-sales staff. After saving, the device will execute the command and complete the upgrade in the next sync cycle, please check the device firmware version and confirm it in time.

Please note:

1. The device may temporarily show inaccurate temperatures during and after initial WiFi setup. The setup process involves heavy WiFi usage that increases the internal temperature of the device. It may take 15- 30 minutes for the unit to equilibrate with its environment after initial setup.
2. If you have been holding a device in your hand, it can cause it to warm up noticeably. This is also true if the device has been on a warm surface or in full sunlight.
3. If you use Micro-USB to power the device, the device will be running the USB connection mode for the first 15 minutes that may increase the internal temperature of the device. If you have just plugged in your device to the USB power source, please wait about 30-45 minutes for the device to leave the USB connection mode and equilibrate with its environment.
4. If the data syncing frequency is set too high, such as 1 minute, the frequent WiFi usage may increase the internal temperature of the device. The default sync frequency is 15 minutes. We recommend to set the sync frequency to a value higher than 10 minutes.
5. If you are concerned with the internal temperature sensor reading affected by the WiFi usage, you can purchase our external temperature sensor that can be attached to the device via Micro-USB port. The external temperature sensor(UB-DT-P1) is waterproof and designed to operate in extreme conditions (-55ºC to 125ºC).
6. If after a few hours, your device is still not reading correctly, please contact our support team.

Yes. LoRa sensors have built-in local memory that can store up to 50,000 data records. They continue to log data even when the network is unavailable, ensuring continuous monitoring without gaps. Once the connection is restored, the stored data is automatically uploaded to the UbiBot IoT platform, ensuring complete and reliable records.

There is no need of subscription to use the UbiBot Platform. Each device comes with the free plan on UbiBot platform that offers 50MB storage and 200MB outbound traffic. The 50MB storage is for lifetime and 200MB of outbound traffic is rotated monthly for each device. But any balance of the outbound traffic will not roll over to the next month. For example, if you have 500 MB outbound traffic unused this month, you still have 1 GB next month. The free 50MB storage is enough to store over 2 years amount of data in case of your device takes temperature, humidity and light sensor readings every 10 minutes. You can also pay for larger amount of storage and outbound traffic. Please go to the "Pricing" page to see details.

We now support integration with Telegram via HTTP to provide additional alert notification methods. This example demonstrates how to integrate the UbiBot platform with Telegram. You will need to first create a UbiHTTP item on the HTTP interaction page first, then configure the corresponding trigger rule under channel page. When the rule is triggered, it will invoke the Telegram bot to send a message to your group or channel.

Steps 1: Create a Telegram Bot

1. Search for @BotFather, and send '/start'.
2. Send '/newbot' to create a bew bot.
3. Set the bot's name and username (such as UbiBotAlert_bot).
4. After successful creation, @BotFather will provide an API Token (such as 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11).

Steps 2: Add the bot to the group

1. Create and open your group.
2. Tap the group name to access settings.
3. Select "Add members", search for the bot's username you just created (e.g. UbiBotAlert_bot) and add the bot.

Note: If the bot cannot be added, it may be due to privacy mode settings or group permission restrictions. Please follow the steps below to adjust the settings.

• Set Bot Permissions

To ensure the bot functions properly, you need to assign it the appropriate permissions. In the group, click the bot's name and select "Promote to Administrator". Then, enable the following permissions as needed:

• Delete Messages: Allows the bot to clean up spam or unwanted messages.
• Restrict Members: Enables the bot to mute or remove members.
• Invite Users via Link: Allows the bot to create or share invite links.
• Change Group Info: Allows the bot to modify group details such as name or profile picture.
• Post Messages Anonymously: Usually not required.

• Adjust Bot Privacy Settings

By default, many bots operate in Privacy Mode, meaning they can only see messages that mention them or are replies to them.If you want the bot to monitor all messages (e.g., for keyword detection or automatic greetings), you need to disable privacy mode. To disable privacy mode, send '/setprivacy' to @BotFather. Select your bot and choose "Disable" to turn off privacy mode.Once disabled, the bot will be able to receive all messages in the group (administrator permissions are still required).

Steps 3: Retrieve the group chat_id

1. Search for @getidsbot and click START or send the '/start'.
2. Add @getidsbot to your group.
3. The bot will send the group ID, which is usually a negative number (for example, -50******88).

Steps 4: Set up HTTP

1. Log in to the Ubibot console(console.ubibot.com), navigate to HTTP interaction page.
2. Create a HTTP.
3. Enter the URL, select "POST" method and enter content type "application/json". The URL should be "https://api.telegram.org/botAPI Token/sendMessage", the API Token is the token obtained in the first step, e.g. https://api.telegram.org/bot8408679946:AAHowzTM_gHKv8pA-Kvpv9T2sTp-D_RskXk/sendMessage.
4. The Body contains the message content to be sent, and the chat_id must be replaced with the group chat ID obtained in the third step. If you need to adjust the content, please refer to the FAQ.

Steps 5: Create an Alert Rule

Create an alert rule from the console panel of the selected channel. Choose "HTTP" as the alert mode and select the created UbiHTTP in step 4. When the this sensor rule is satisfied, it will trigger the UbiHTTP to send a message the your Telegram group.

You can watch the tutorial video on YouTube : https://www.youtube.com/watch?v=vlyO7oM-Pcw&feature=youtu.be

1. Sign up and sign in your IFTTT account.

2. Click the "Create" on the upper right corner.

3. Click "This" to add an trigger.

4. Enter "ubibot" and choose the UbiBot service.

5. Click "Connect"

6. Enter your UbiBot account information to connect it with IFTTT platform.

7. You can see all the triggers here and choose one.

8. Choose a channel ID (Device) and click "Create trigger"

9. Click "That" to add an action.

10. Here I choose "Email" as an example.

11. Click "Connect".

12. Enter your Email address to connect it with IFTTT platform.

13. Choose the email action

14. You can edit the content of email here.

15. Now, you have created an applet successfully.

To top up your UbiBot account, please follow these steps:

1. Open your UbiBot Console Platform:https://console.ubibot.com
2. Click on the "Billing" option, then select "Account Top-up."
3. Select your preferred payment method and the amount you wish to top up. Then, click the "Top-up" button.
4. After your payment is processed, your account will be credited with the corresponding amount. You can use these credits to extend additional UbiBot services. (1 credit = $1).For more details on available services, please visit our pricing page:https://www.ubibot.com/pricing 

Automation management can quickly realise the linkage between devices. When the trigger device reaches the pre-set trigger conditions, the execution device will automatically trigger the operation.

1. Click [Data Factory]-[Automation Management]-[Create Automation].

2. Select trigger device, and set the trigger condition. 3. Select the execution device and action. Execution devices only support intelligent control devices such as Smart Plug SP1 and Network Relay NR1, and up to 5 execution devices can be set at the same time. 4. Confirm the automation rule and save it. 5. Setup successful.

1. Sign up and sign in to your Google Account, tap Devices > [+Add device] > [Works with Google Home].

2. Tap Search button, then type UbiBot and select the UbiBot from the list. 3. Tap Continue, then enter your UbiBot account information to connect it to Google Home. 4. Select a channel ID (device) and room for it. 5. Now you can see the UbiBot device successfully.

All the sensing data is periodically synced to our platform via WiFi according to the interval you set (default 15 minutes). You can view the latest measurements using the UbiBot App or any browser.You can view the raw data or apply functions such as average, min/max or sum.

You can enable data sharing from the App and from the IoT platform.

1. 1. Using the App

1. 1. • Launch the App and log in.
      • Select the device you want to share and go to the info tab.
      • Click on Sharing and in the search box search for the other user by username, or email.
      • If the user is found, their name and details will be displayed. Click on their name and confirm that you want to share the device with them.

1. Using the IoT platform

• Log in to your account on the platform and locate the correct device.
• In the device information screen select Share and search for the user by email or user name.
• If the system finds a match, select the user and confirm you want to share the device.

*Devices that have been shared with you will appear under the Other tab in the app and on the platform. Devices you have shared with other people will appear under the Shared tab. *To stop sharing the device on the App, locate it in the Shared tab, then swipe to the left and click on the revealed Delete button. Confirm that you want to stop sharing the device.

By default your device will take readings every 5 minutes and will sync with the IoT Platform every 15 minutes. The measurement and data sync frequency can be changed under the device Settings tab in the App. Remember, the more frequently it syncs, the shorter your battery life. And if the frequency is set too high, the frequent WiFi usage may increase the internal temperature of the device, in which case the measured temperature may be inaccurate. Therefore, we recommend to set the sync frequency to a value higher than 10 minutes and the measurement frequency to the same or shorter interval than the data sync.