Welcome to UbiBot Support

Download Center

Explore the UbiBot Download Center. Get easy access to the iOS and Android apps and the UbiBot PC tool.

Download now for seamless connectivity and enhanced monitoring.

iOS

Available for iOS 11+

Android

Available for Android 8.1+

PC Tool ?
Quickly configure and activate your device with the PC tool. Sync time, retrieve offline data, and calibrate probes even without a network.

Available for Window 7+/macOS v10.8+

Technical Document

Access comprehensive insights in UbiBot Technical Document hub. Maximize product functionality and ensure a smooth purchasing and usage journey.

Manuals

Browse Manuals by Product

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API Docs

Introduction and Quick Start Guide to UbiBot API Interface

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Change Log

UbiBot Cloud Platform / App / PC Tool Updates

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Common Documents

Calibration Certificates and Other Relevant Documents

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Video Center

Unlock visual insights! Our Video Center offers clear and concise guidance, ensuring both casual users and professionals quickly grasp how to maximize our product's features and advantages.

Product

From this video, you can have a comprehensive understanding of the UbiBot GS1. Of course, due to limited...

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Tutorial

The UbiBot ® WS1 has industrial-grade sensors that work seamlessly to give you accurate sensing of ...

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Platform and Software Service

This video will display what is UbiBot system and how UbiBot system work.

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FAQ

UbiBot FAQ section provides comprehensive solutions and guides for all your device-related queries.

Covering basic functions，settings，and troubleshooting tips. Go and get answers instantly.

Account

Information and support related to creating and managing your UbiBot account

Set Up

Guidance on how to install and configure the device

API and On-Premises Platform

Resources & instructions for API integration and deploying On-Premises Platform

Alerts

Explanation of the alert system, including how to set up and manage notifications

Calibration

Master precise temperature and probe calibration with easy-to-follow instructions

Battery

Information on battery life, charging recommendations, and troubleshooting tips

Data Storage

Gain detailed insights into data storage and understand its capacity and usage

App and Platform Operation

Assistance for using and navigating the app or platform, including features and settings

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Contact Us

Still haven't found what you're looking for? Contact us and we'll help you right away.

Email Us

Have a complex issue or need detailed support?

Reach out to us directly at [email protected]

Submit a Ticket for Technical Issues

Facing technical challenges?

Create a support ticket to get specialized assistance from our engineers for more complicated problems.

Live Chat for Quick Queries

Need immediate answers to simple questions?

Use our Live Chat for fast, real-time support from our friendly team.

Support Team